SHIPPING & RETURNS

Shipping and Returns Policy

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Thank you for choosing Beadsgen! We want to ensure your shopping experience is as smooth and enjoyable as possible. Below, you'll find information regarding our shipping and returns policies.

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Shipping Policy

 

We aim to process and dispatch all orders within 2 business days of receiving payment. Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

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Shipping Methods

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We offer several shipping options to accommodate your needs:

• Standard Shipping: Delivery typically takes between 2 to 4 business days.

• Express Shipping: If you need your order sooner, we offer expedited shipping options. Delivery times vary depending on your location.

• International Shipping: We ship worldwide! International delivery times may vary depending on customs procedures and local postal services.

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Shipping Costs

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Shipping costs are calculated based on the weight of your order and your location. You can view the shipping costs at checkout before finalising your purchase.

 

 

Customs and Import Taxes

Please note that international orders may be subject to customs duties, taxes, or other fees imposed by your country's customs office. These charges are the responsibility of the buyer. We recommend checking with your local customs office for information on any potential fees before placing your order.

 

 

 

Returns Policy

We want you to be delighted with your purchase from Beadsgen. If for any reason you are not completely satisfied with your order, we offer a hassle-free returns process.

 

 

 

Return Eligibility

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Returns must be initiated within 5 days of receiving your order.

 

 

 

How to Initiate a Return

To initiate a return, please contact our customer service team at Beadsgen with your order number and details of the item(s) you wish to return. We will provide you with further instructions on how to return your item(s).

 

 

 

Return Shipping

Return shipping costs are the responsibility of the buyer, unless the return is due to an error on our part (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

 

 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, a refund will be processed to your original method of payment within 5 business days.

 

 

 

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the returns process outlined above and place a new order for the desired item.

 

 

 

Contact Us

If you have any questions about our shipping and returns policies, please don't hesitate to contact us at Beadsgen. Our customer service team is here to assist you.

Thank you for shopping at Beadsgen!